Shipping policy
1. Where we ship
We currently ship to the United States, Canada, Germany and all other European Union countries. We do not ship to P.O. boxes.
2. Shipping methods, costs and delivery times
| Destination | Shipping method | Cost | Estimated delivery time |
|---|---|---|---|
| Germany & EU | E-packet | €8.95 – free from €89 | 14–21 days |
| Germany & EU | DHL Express | €24.99 | 5–7 working days |
| Canada | E-packet | €9.95 – free from €89 | 14–21 days |
| Canada | DHL Express | €24.99 | 5–7 working days |
| United States | E-packet | €14.95 – free from €89 | 10–14 working days |
The free-shipping limit is based on your order total. DHL Express is currently not available for orders to the United States.
Prices are shown in euros. If you shop in another currency, the converted amount is shown at checkout. The shipping cost is charged once per order.
Delivery times are estimates and start from the day your order is shipped. Remote areas can take 2–3 working days longer. Delays can occasionally happen, for example during holidays, bad weather or at customs.
3. Where your order ships from
Our products are shipped directly from our supplier's warehouses. Depending on the product, your order may ship from different locations, and orders with several items can arrive in separate parcels on different days. You will not be charged extra shipping for this.
4. Tracking
As soon as your order has shipped, we will email you a tracking number so you can follow your parcel.
5. Customs, duties and taxes (United States and Canada)
Orders to the United States and Canada may be charged import duties, taxes or customs fees by the destination country. These charges are the customer's responsibility and are not included in our product prices or shipping costs. If a parcel is refused because these charges were not paid, we cannot refund the shipping costs.
6. Packaging
The packing slip in your parcel does not show any prices.
7. Address
Please check that your shipping address is complete and correct before you place your order. If you notice a mistake, email us as soon as possible at support@anidodi.com. We cannot be responsible for parcels that are delayed or lost because of an incorrect or incomplete address.
8. Late, lost or damaged parcels
If your tracking has not updated for a long time, your parcel is later than the estimated delivery time, or it arrives damaged, please email us at support@anidodi.com with your order number. We will check with the carrier and find a solution with you. For damaged items, please include photos.
9. Contact
Questions about shipping? Email us at support@anidodi.com.