Refund policy

We want you to love your order. Return rules depend on the country your order is delivered to. Please read the section that applies to you.

A. Orders delivered to the United States and Canada

  • Return window: you can request a return within 7 days of receiving your order.
  • How to start a return: email us at return@anidodi.com with your order number and the items you want to return. Please do not send items back without contacting us first. We will email you the return address for your order.
  • Return shipping: the customer pays the return shipping costs. Please use a tracked shipping service and keep your tracking number. We cannot be responsible for returns that are lost without tracking.
  • Original shipping costs are not refunded.
  • Customs and duties: any import duties, taxes or customs fees for the return shipment are paid by the customer.

B. Orders delivered to Germany, the EU and the rest of Europe

If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal. This right cannot be shortened.

  • Withdrawal period: you can withdraw from your purchase within 14 days of receiving the goods (for orders with several items delivered separately: from receipt of the last item), without giving any reason.
  • How to withdraw: send us a clear statement (for example by email to return@anidodi.com) before the 14 days are over. You can use the model withdrawal form below, but you do not have to. Sending your notice in time is enough.
  • Sending items back: please send the items back within 14 days of telling us that you are withdrawing. We will email you the return address for your order.
  • Return shipping: you pay the direct costs of returning the goods.
  • Refund: we refund all payments we received from you, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We do not refund the extra cost if you chose a more expensive delivery method than our cheapest standard option. We may wait to refund you until we have received the goods back or you have shown proof that you sent them, whichever happens first. We use the same payment method you used for the original purchase, and you will not be charged any fees for the refund.
  • Loss in value: you only have to pay for any loss in value of the goods if it comes from handling them in a way that is not needed to check their nature, characteristics and how they work.

C. Condition of returned items (all countries)

  • For hygiene reasons, items should be unworn and unwashed, with all original tags attached and, where possible, in the original packaging.
  • You may try lingerie on over your own underwear to check size and fit, just as you would in a shop.
  • Sealed goods that are not suitable for return for health protection or hygiene reasons (for example panties or bodystockings with a hygiene seal) cannot be returned once the seal has been removed after delivery.

D. Damaged, faulty or wrong items (all countries)

If your item arrives damaged, faulty or is not what you ordered, please email us at support@anidodi.com as soon as possible with your order number and clear photos of the problem. We will then send a replacement or a refund and cover the return shipping for that item. Your statutory warranty rights are not affected.

E. Exchanges

Need a different size or colour? The quickest way is to return the item and place a new order. If you prefer an exchange, email us and we will help.

F. Contact

Questions about a return? Email return@anidodi.com or call +49 1590 8429213.
Questions about a refund you are waiting for? Email refund@anidodi.com.
Please contact us before sending anything back. We will email you the correct return address for your order, as it can be different from our business address.

Model withdrawal form (EU)

(Only fill in and send this form if you want to withdraw from the contract.)

To: ANI DODI LINGERIE, Alte Poststraße 9, 32429 Minden, Germany, email: return@anidodi.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: